{"id":67074,"date":"2023-10-12T16:44:37","date_gmt":"2023-10-12T21:44:37","guid":{"rendered":"https:\/\/coiportaldeclientes.aspel.com.mx\/?p=67074"},"modified":"2024-05-27T11:01:33","modified_gmt":"2024-05-27T16:01:33","slug":"casos-en-los-que-se-requiere-un-desbloqueo-telmex","status":"publish","type":"post","link":"https:\/\/coiportaldeclientes.aspel.com.mx\/casos-en-los-que-se-requiere-un-desbloqueo-telmex\/","title":{"rendered":"Casos en los que se requiere un desbloqueo -TELMEX"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"67074\" class=\"elementor elementor-67074\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-82db523 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"82db523\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c2b29a4\" data-id=\"c2b29a4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e3f7754 elementor-widget elementor-widget-text-editor\" data-id=\"e3f7754\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Una vez que realizas el proceso de\u00a0<span style=\"text-decoration: underline; color: #00aaff;\"><a style=\"color: #00aaff; text-decoration: underline;\" href=\"https:\/\/coiportaldeclientes.aspel.com.mx\/descarga-tu-sistema\/\" target=\"_blank\" rel=\"noopener\">descarga<\/a><\/span>,\u00a0<a href=\"https:\/\/coiportaldeclientes.aspel.com.mx\/instala-tu-sistema\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline; color: #00aaff;\">instalaci\u00f3n<\/span><\/a>\u00a0del sistema Aspel COI e intentas\u00a0<span style=\"text-decoration: underline; color: #00aaff;\"><a style=\"color: #00aaff; text-decoration: underline;\" href=\"https:\/\/coiportaldeclientes.aspel.com.mx\/activa-tu-sistema\/\" target=\"_blank\" rel=\"noopener\">activar<\/a><\/span>\u00a0en el equipo de c\u00f3mputo designado despu\u00e9s de sufrir alguna causa no controlable como: da\u00f1o o robo del equipo, formateo, cambio de alg\u00fan dispositivo f\u00edsico (hardware) o actualizaci\u00f3n del software (sistema operativo) se pueden presentar ciertos casos, en los cuales requerir\u00e1s solicitar un\u00a0<span style=\"text-decoration: underline; color: #00aaff;\"><a style=\"color: #00aaff; text-decoration: underline;\" href=\"https:\/\/coiportaldeclientes.aspel.com.mx\/desbloqueo-del-sistema-aspel-coi-telmex\/\" target=\"_blank\" rel=\"noopener\">desbloqueo<\/a><\/span>, por ejemplo:<\/p><p><strong>CASO 1<\/strong><\/p><p>Juan intenta activar una misma serie en Suscripci\u00f3n en dos equipos de c\u00f3mputo diferentes, al reactivar la serie le muestra el siguiente mensaje:<\/p><p><strong>\u201cNo es posible realizar una activaci\u00f3n en el mismo periodo para un sistema en suscripci\u00f3n\u201d<\/strong><\/p><p><span style=\"color: #97bf19;\">Soluci\u00f3n:<\/span><\/p><ul><li>Validar la fecha en la que gener\u00f3 la activaci\u00f3n durante el periodo en curso.<\/li><li>Si el sistema opera en red, verificar que se encuentre activo el servidor de licencias, as\u00ed como sus par\u00e1metros.\u00a0<\/li><li>Si con lo anterior se sigue presentando el mismo mensaje, debe realizar el proceso de solicitud de desbloqueo.<\/li><\/ul><p><strong>Caso 2<\/strong><\/p><p>Ana formate\u00f3 el equipo de c\u00f3mputo d\u00f3nde se encontraba el sistema Aspel COI y desea reactivarlo.<\/p><p><span style=\"color: #97bf19;\">Soluci\u00f3n:<\/span><\/p><ul><li>Validar el n\u00famero de activaciones permitidas que has realizado con su licencia base, conforme al tipo de licenciamiento (Suscripci\u00f3n).<\/li><li>Para el primer y segundo desbloqueo, contactar a su distribuidor autorizado o al \u00e1rea de atenci\u00f3n a clientes e indicar el motivo por el cual lo solicitas.<\/li><li>En caso de ser su tercer desbloqueo, descargar la carta compromiso y llenarla correctamente para enviarla al \u00e1rea de atenci\u00f3n a clientes o a su distribuidor autorizado.<\/li><\/ul><p><strong>Caso 3<\/strong><\/p><p>Rodrigo intenta solicitar el desbloqueo de su sistema por tercera ocasi\u00f3n, el cual adquiri\u00f3 en la modalidad de Suscripci\u00f3n, a causa de sufrir da\u00f1os no controlables en el equipo de c\u00f3mputo donde se encontraba instalado.<\/p><p><span style=\"color: #97bf19;\">Soluci\u00f3n:<\/span><\/p><ul><li>Deber\u00e1 indicar el motivo y enviar su carta compromiso al correo de atenci\u00f3n a clientes o contactar a su distribuidor autorizado para seguimiento del mismo.<\/li><\/ul><p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-53777 size-full\" src=\"https:\/\/coiportaldeclientes.aspel.com.mx\/wp-content\/uploads\/2023\/01\/carpeta.png\" alt=\"\" width=\"41\" height=\"36\" \/>Para mayor informaci\u00f3n del proceso de desbloqueo en suscripci\u00f3n, consulta el enlace:<\/p><p><a href=\"https:\/\/coiportaldeclientes.aspel.com.mx\/desbloqueo-del-sistema-aspel-coi-telmex\/\" target=\"_blank\" rel=\"noopener\"><span style=\"text-decoration: underline;\"><span style=\"color: #00aaff; text-decoration: underline;\">Proceso de desbloqueo de COI &#8211; Suscripci\u00f3n &#8211; TELMEX.<\/span><\/span><\/a><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Una vez que realizas el proceso de descarga, instalaci\u00f3n del sistema Aspel COI e intentas activar en el equipo de c\u00f3mputo designado, se pueden presentar ciertos casos, en los cuales requerir\u00e1s solicitar un desbloqueo, en este tutorial te indicamos las posibles soluciones.<\/p>\n","protected":false},"author":649,"featured_media":55744,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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